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Shipping & Returns

WHAT ARE MY PAYMENT OPTIONS?

We accept all major credit and debit cards including Visa, Mastercard and Amex as well as Paypal.

WHEN WILL MY ORDER BE SHIPPED?

Dispatch occurs within 24 hours of placing your order. (Monday to Friday only).

HOW LONG WILL DELIVERY TAKE?

AUSTRALIA – NSW, VIC, QLD, ACT, SA, TAS
Standard Post – 3 to 7 business days
Express Post – 1 to 3 business days (metro only)
Courier to Metro Areas – 2 to 6 business days
Courier to Regional Areas – 3 to 8 business days

AUSTRALIA – WA, NT
Standard Post – 5 to 10 business days
Express Post – 2 to 5 business days (metro only)
Courier to Metro Areas – 5 to 9 business days
Courier to Regional Areas – 6 to 12 business days

NEW ZEALAND

International Post – 7 to 14 business days

CAN I TRACK MY ORDER?

Yes! Once your purchase has been completed and shipping has been arranged, you will receive an email with a tracking number.

DO YOU OFFER FREE DELIVERY?

Yes, we do. All domestic orders over $75 will receive free shipping.

CAN I RETURN OR EXCHANGE AN ITEM?

If you’ve changed your mind or received a faulty item in transit, then yes. We do ask, however, for hygiene and safety purposes that your purchase remains unopened and unused.

To start the return process, we ask that you make contact with us within 7 days of delivery via email by clicking here.

Once approved, you will need to forward your goods to:
ATTN: RETURNS
Valor Organics
Unit 17 Jupiter Plaza,
12-20 Lawrence Drive,
Nerang QLD 4211

Please Note: All refunds and returns are required to be processed by directly via the place of purchase. We do not refund any shipping charges.